Please Note : We only accept returns for goods that were delivered damaged or defective.
Please Note : Customers will be responsible for the payment of any customs tax, processing and transaction fees on their order(s). If you have questions regarding duty fees on a product you may contact our customer service.
You will receive an email once your order has been dispatched with Tracking information.
We offer worldwide shipping. When you enter the address during checkout, you will see a list of the countries that we ship to. If your country is not on the list, we cannot currently ship orders there. From time to time, we may add or remove countries so you can always check back to see if your country is listed. If you do not see your country on the list, you can contact us and ask them when shipping to your country may be available.
How long will it take to receive my shipment?
After your order is placed, we will require 5 business days to process, pack and dispatch your items. We do not ship on weekends or US/UK public holidays. Once your order is in transit, you will receive an email with your tracking number.
See below for shipping times:
US Standard Shipping: 5-10 Days
ROW Standard Shipping: 15-20 Days
If returning defectively manufactured merchandise, please contact our customer service team firstname.lastname@example.org to arrange for the return/exchange.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1117 E Mark St, Winona, MN 55987, United States
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 1117 E Mark St, Winona, MN 55987, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.